This Privacy Policy outlines how personal information is collected, used, disclosed, and managed in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Collection of Personal Information
Personal information may be collected in a variety of ways, including but not limited to:
- When individuals interact with the website, services, or customer support
- When subscribing to newsletters, submitting inquiries, or completing forms
The types of personal information collected may include names, contact details, and other information reasonably necessary for business purposes.
2. Use of Personal Information
Personal information is collected and used for purposes including:
- Providing products or services
- Responding to inquiries or support requests
- Sending updates or marketing communications (where consent is given)
- Improving services and user experience
- Complying with legal obligations
3. Disclosure of Personal Information
Personal information may be disclosed to third parties where:
- It is required to provide services (e.g. service providers or partners)
- It is required by law, regulation, or legal process
- Consent has been provided for such disclosure
All reasonable steps are taken to ensure third parties handle personal information in accordance with applicable privacy laws.
4. Storage and Security
Personal information is stored securely using reasonable technical and administrative measures to protect against unauthorized access, loss, misuse, or disclosure.
5. Access and Correction
Individuals have the right to request access to or correction of their personal information held. Requests can be made by contacting the relevant support channel. Reasonable steps will be taken to verify identity before processing such requests.
6. Cookies and Tracking
The website may use cookies and similar tracking technologies to enhance user experience and gather analytical data. Users may disable cookies in their browser settings, although this may affect certain functionality.
7. Overseas Disclosure
Personal information may be transferred or stored outside of Australia where third-party services are used. In such cases, reasonable steps are taken to ensure that the overseas recipients comply with applicable privacy standards.
8. Complaints
If there are concerns about the handling of personal information, a complaint can be made. All complaints will be reviewed and responded to within a reasonable timeframe. If unsatisfied, individuals may also contact the Office of the Australian Information Commissioner (OAIC).
9. Changes to This Policy
This policy may be updated from time to time. Continued use of the services after any changes constitutes acceptance of the updated policy.